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October 23, 2021

How To Fix “Tracking Not Available” in Oculus Quest 2

I turned on my Oculus Quest 2 the other day and the guardian/tracking wasn’t working. I kept getting the “Tracking Not Available” message (and it rendered my device useless). At first I was worried I purchased a faulty unit, but it turns out there are actually some pretty simple fixes to this very common problem.

Check Your Lighting (Your Environment is Probably Too Bright or Too Dark)

The first thing I’d try is either dimming the lights in a bright environment or turning on some lights in a dark environment.

I had played my Oculus Quest for so long that day turned into night and my room became too dark for the cameras to continue tracking. Simply turning on my lights was the easy fix!

Cameras struggle in extremely bright or dark environments. Thus, your quests tracking also struggles in dark and bright environments. Either dim your lights or add more light and you should be good to go. (Also watch out for uneven lighting where you have 1 extremely bright light for the entire room or a single window lighting the room with direct sunlight).

Make Sure Nothing is Covering Up The Cameras On The Headset

Again, the Oculus Quest headsets rely on the cameras located on the headset to function. If anything is covering up the cameras the tracking will fail. (An easy way to experience the tracking going haywire is to raise your shirt over the headset while playing. It covers up the cameras that do the tracking and the device will go nuts because of it).

Check That Tracking is Turned On In The Settings

Go to your Settings app -> Device -> Tracking -> Turn It On.

Turn Guardian On Settings Quest 2

If you’re reading this blog post, you’ve probably already tried this and it’s giving you errors every time you try it.

Restart Your Oculus Quest 2

The software engineer in me tells me restarting the device sometimes magically fixes problems. If lighting changes didn’t work this would be the next thing I attempted.

Re-Sync Your Controllers

I would only attempt this option if all of the other options failed.

Your headset also uses the controllers to help orient itself. Check your batteries. If that doesn’t work try re-syncing the controllers with the device.

To re-sync the controllers, open the Oculus app -> Devices -> Controllers.

Select your left controller -> Unpair controller. Then click Pair New Controller -> Choose the controller you just unpaired. Repeat Process for the left controller.

Other Ideas

If none of that worked I’m fresh out of ideas. Try reaching out to Oculus’s customer service to see if they can diagnose the issue.

Shaun Poore worked as a professional software developer for 15 years before transitioning into content creation and digital product businesses. Shaun's currently focused on providing as many people as possible with actionable advice and tools they can use to succeed online, without the fluff or BS that too often plagues this industry.